VIDEO: We’re getting a look at the Tucson Fire Department’s response numbers for 2025. For the first time in five years, the number of calls TFD responded to has gone down, and that’s because of a new program coming from Tucson dispatch.
The TFD partnered with the Public Safety Communications Department and MD Ally Telehealth to implement telehealth within the 911 system. That means someone calling 911 for an injury or illness may be asked if they want to be connected with a doctor.
According to dispatch, more than 2,000 calls were diverted from 911 to MD Ally Telehealth. “That telehealth doctor assesses the patient, they can prescribe medications, we can even get them non-emergency transportation to the hospital if they feel the need to,” Special Project Bureau Manager Matthew Davis said.
