When your mission is to improve community health and safety outcomes through the power of data, you need the most effective tools to get the job done. That’s why we enlisted the professionals who know these operations best – the healthcare workers using our tools every day.
From shaping what’s next to beta testing updates and enhancements, the ESO community is involved at every step in determining which innovations and upgrades take priority on our product roadmap. With their help, we’ve built the world’s most trusted and connected emergency ecosystem, fueled groundbreaking research, and empowered customers to achieve incredible things.
Here are some of the biggest product innovations and advancements of 2025 – all made possible by the feedback and recommendations of the ESO community.
Top hospital product innovations of 2025:
Upgrades to the Customer Portal
To keep the ESO community at the heart of what we do, we’re always finding new ways to collaborate and better serve our customers. At the end of 2025, we introduced several helpful features to our Customer Portal to make that possible. In addition to improving navigation, we added AI assistance and expanded our library of help articles so users can quickly find the resources they need to resolve issues.
Another recently released exciting feature is community forum discussion spaces, which allows the entire ESO community to share tips and best practices within the portal. Finally, a new support status indicator brings greater transparency to the process, making it easier to track progress on open tickets. While access is currently limited to ESO Suite admins, we plan to expand availability to more users in 2026.
Updates to Patient Registry
Keeping our community ahead of an evolving industry is one of ESO’s top priorities, which is why we’ve worked hard to provide our customers with a fully secure, intuitive SaaS-based Patient Registry ahead of the 2026 national compliance updates.
Designed to simplify patient data collection, processing, and submission, Patient Registry provides a modernized update to our legacy trauma registries. Since the first customers went live in January 2024, 240 facilities have gone live, and 250,000+ records have been locked!
ESO will continue to update Patient Registry over time to keep up with hospitals’ evolving needs. Here are some of the exciting upgrades that have already been completed in the past few months:
Patient Registry | Query Builder
The next-generation replacement for Data Exporter, Query Builder, was designed based on user feedback and beta testing to ensure seamless integration into workflows while enabling more data-driven decision-making. New features such as on-demand report execution, intelligent filtering, custom calculations, and bulk lookup put users in the driver’s seat of their reporting needs.
Patient Registry | Code Assist
Designed in direct response to feedback from the ESO community, Code Assist simplifies and accelerates the coding process. Its intuitive interface – built with trauma workflows in mind – is supported by smarter AI-driven, narrative-based search features, the ability for users to code multiple injuries at once, and tabular views of ICD-10, AIS 2015, and AIS 2008 codes for added context. Initial testing has shown an impressive 70–75% reduction in coding time.
“ESO released the clinical coding tool. It’s an ICD-10-AIS tool. I used it on a few charts and I’m impressed! I really like that it’s not a 1:1 coding tool and allows the user to choose the desired codes. Nice Job on the coding tool, ESO!”
– Mary Brumley, CAISS, Trauma Coder Analyst, Trauma Services
OhioHealth Pickerington Methodist Hospital
Patient Registry | FHIR Integrations
Advanced Patient Registry enables the use of FHIR to import data like patient demographics and contact details from a hospital’s Epic or Oracle Health (Cerner) EMR system into the trauma registry to automate data entry and improve data quality. In 2025, we expanded the integration to automatically capture financial information and additional demographic information.
Patient Registry | TQP Data Submission Process
Trauma centers participating in the American College of Surgeons (ACS) Trauma Quality Programs (TQP) can now submit their data directly through Patient Registry. This enables real-time automatic submissions that are not only easier but help to reduce potential errors and improve the overall quality of data.
Quarterly Product Updates
Throughout the year, our Product Team works hard to deliver new features, updates, and resources that ensure the ESO community has the best tools to improve outcomes. The Quarterly Product Enhancement blogs are designed to keep you informed and ahead, so you can make the most of your ESO ecosystem.
Check out the progress we made this past year by reading the updates below:
Looking Ahead
As 2026 begins, we’re looking forward to a fresh start filled with exciting new research projects, innovative tools, and continued collaboration with the ESO community.
Explore the product and AI innovations, community advancements, and industry-leading research that shaped 2025 below:
[2025’s ESO Community Accomplishments] [2025’s Top Research]
[2025’s Top EMS Product Innovations]
