Speed to market turns specialty programs into moving targets

In that kind of market, technology and new resources let businesses reconfigure themselves almost in real time. Hammer argued that the old rhythm of annual reviews and occasional midterm endorsements no longer keeps a program honest. “Unless you’re really watching your customers and staying very connected with them, it’s going to be difficult to monitor the scope of risk within your book of business, because of how quickly things are evolving with technology and different resources,” she said. The same tools that make operations more efficient also mean “it’s so much easier to get things done, and to get them done quickly, now,” she said.